At Emerald Custom Jewellery, we take great care to ensure that your order is processed quickly, securely, and delivered in perfect condition. All orders are shipped from our location in Moose Jaw, Saskatchewan, Canada, and we work with trusted carriers to ensure timely and reliable delivery to our customers.

When you place your order, you will receive an order confirmation email. To ensure you receive all updates regarding your purchase, we recommend adding Orders@emeraldcreations.ca to your email address book. Once your order has been processed and shipped, you will receive a second email containing your tracking information so you can monitor your package’s journey.

Shipping within Saskatchewan typically takes between five and ten business days from the time of shipment. For security purposes, we require both photo identification and a signature upon delivery for all orders. All packages are sent through Canada Post. If you are not available to receive and sign for your package, it will be held at the nearest Canada Post location for you to collect with valid photo identification and signature. This process ensures that your purchase is securely delivered. If you have not received your package within five business days from the time of shipment, please contact us at 306-972-8423 or Orders@emeraldcreations.ca so we can assist you.

Processing times may vary depending on the nature of the item ordered. Custom jewellery pieces, due to their handcrafted nature, require additional time to design, create, and quality check before being shipped. Orders containing in-stock items are typically dispatched within a few business days, whereas custom or made-to-order pieces may take longer. Shipping rates are calculated based on the destination, the size and weight of the package, and the shipping method selected at checkout.

We currently ship within Canada and to select international destinations. Delivery times depend on your location and the chosen shipping method. While we make every effort to meet estimated delivery dates, we cannot guarantee exact arrival times due to possible delays caused by customs processing, weather conditions, or carrier issues. International customers are responsible for any customs duties, taxes, or fees imposed by their country’s import regulations, and these are not included in our shipping charges.

Once a package is handed over to the carrier, Emerald Custom Jewellery is not responsible for delays, lost packages, or damage caused during transit; however, we will do our best to assist you in resolving any shipping-related concerns by working directly with the carrier. If your package arrives damaged, please contact us immediately with photos of both the packaging and the item so we can assess the situation and determine the best resolution.

For high-value orders, we may require additional verification before shipment to further protect both you and your purchase.

If you have any questions about our shipping process or need assistance with a specific order, please contact us at:

Emerald Custom Jewellery

476 Fairford St W, Moose Jaw, SK S6H 1W2, Canada

Phone: 306-972-8423

Email: Orders@emeraldcreations.ca

This Shipping Policy applies to all purchases made directly through Emerald Custom Jewellery.